Thank you for shopping with us. Please review our shipping policy below for important information regarding order processing, delivery times, and international shipping.

* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Estimated Delivery Time
Standard International Shipping:
Estimated delivery time is 7–14 business days after dispatch.
Please note that delivery times are estimates only and may vary due to:
Customs clearance procedures
Public holidays
Weather conditions
Courier service delays
We are not responsible for delays caused by customs or unforeseen logistical issues.

4. Shipping Fees
Shipping fees are calculated at checkout based on the order value and shipping method selected.
We may offer promotional free shipping on qualifying orders. Please refer to the checkout page for the most accurate shipping charges.

5. Order Tracking
All shipped orders include a tracking number.
Customers will receive tracking details via email once the order has been dispatched.
Please allow 24–48 hours for tracking information to update in the courier system.

6. Customs Duties & Taxes
As this is an international shipment, customs duties, import taxes, or additional handling fees may be applied by Malaysian customs authorities.
These charges, if applicable, are the responsibility of the customer.
We recommend contacting your local customs office for more information regarding potential charges.

7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for lost parcels or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

8. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with supporting photos and order details.
We will assist you in resolving the issue as quickly as possible.

9. Contact Us
If you have any questions regarding shipping, please contact our customer support team through our website. We are happy to assist you.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cokkicare.com. Please note that returns will need to be sent to the following address: 

601118598335 Selangor Kuala Langat LOT 82, JALAN KLANG BANTING, BT 13 42600 JENJAROM, KUALA LANGAT, SELANGOR,

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cokkicare.com.

 Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cokkicare.com.