Thank you for shopping with us. Please review our shipping policy below for important information regarding order processing, delivery times, and international shipping.

* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Estimated Delivery Time
Standard International Shipping:
Estimated delivery time is 7–14 business days after dispatch.
Please note that delivery times are estimates only and may vary due to:
Customs clearance procedures
Public holidays
Weather conditions
Courier service delays
We are not responsible for delays caused by customs or unforeseen logistical issues.

4. Shipping Fees
Shipping fees are calculated at checkout based on the order value and shipping method selected.
We may offer promotional free shipping on qualifying orders. Please refer to the checkout page for the most accurate shipping charges.

5. Order Tracking
All shipped orders include a tracking number.
Customers will receive tracking details via email once the order has been dispatched.
Please allow 24–48 hours for tracking information to update in the courier system.

6. Customs Duties & Taxes
As this is an international shipment, customs duties, import taxes, or additional handling fees may be applied by Malaysian customs authorities.
These charges, if applicable, are the responsibility of the customer.
We recommend contacting your local customs office for more information regarding potential charges.

7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for lost parcels or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

8. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with supporting photos and order details.
We will assist you in resolving the issue as quickly as possible.

9. Contact Us
If you have any questions regarding shipping, please contact our customer support team through our website. We are happy to assist you.